Refunds

Last updated 26 September 2026

Paying at checkout confirms that you accept this policy. The line under the pay button says so, and we record that wording along with your payment.

Your 14 days to change your mind

Buying digital content online in the UK comes with 14 days to change your mind. Your map or guide unlocks the moment you pay, and we keep that right for you anyway: email hello@somewheregood.io within 14 days of your purchase, from the address you bought with, and we refund the full amount. You do not need to give a reason.

The only thing we ask is fair play. A refunded map stops working on the site, and the Google Maps list that came with it is meant to go with it. A refunded guide leaves your account, and its link and PDF copy are meant to go with it too.

If you sent a gift, the 14 days run from the day you paid, and the refund goes back to you.

After 14 days

After the 14 days, refunds are for things that are actually wrong. Your rights under the Consumer Rights Act 2015 apply throughout. We will refund you if:

• your map or guide never unlocked, or stopped working and we could not fix it;
• the map or guide is not what we described, for example a country has far fewer places than the site said;
• you were charged twice, or charged for a map or guide you already owned;
• something is plainly wrong and it is our fault.

We would usually try to put the problem right first. If we cannot, you get your money back.

Things that are not a fault

A map or guide is personal advice from a creator, not a guarantee about any business, rule or price. These are not grounds for a refund:

• a place has closed, moved, changed hands or got worse since the creator went;
• you did not like somewhere, or it was busy, or it was more expensive than you expected;
• you bought the wrong country by mistake, though do email us, because we are reasonable about honest mistakes made within a day or two of buying;
• a visa rule, price, timetable or other detail in a guide has changed since it was written, though please tell us so the guide can be fixed;
• Google Maps, Google Docs or Dazhong Dianping is unavailable where you are.

How to ask

Email hello@somewheregood.io from the address you used at checkout, or tell us what that address was, and say what went wrong. We answer within two working days.

If we agree a refund, it goes back to the card or wallet you paid with. Stripe usually takes five to ten working days to land it, which is their timing, not ours.

What happens to your access

A refunded map stops working. Our system picks up the refund from Stripe automatically and re-locks that country the next time the site checks, on every device you had it on. A refunded guide leaves your account the same way.

Before you call your bank

If you are about to dispute a charge, please email us first. A chargeback takes weeks, and we can almost always sort it out the same day. If you do not recognise a charge, it will show on your statement as SOMEWHEREGOOD.IO.